Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer_service@stoverseed.com. Please note that returns will need to be sent to the following address: 9180 San Fernando Rd., Sun Valley, CA 91352 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer_service@stoverseed.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain seed items cannot be returned, including custom mixes, and special‑order products. 

If you have any questions about whether your specific seed item qualifies, please reach out and we’ll be happy to help.

Unfortunately, we are unable to accept returns on sale seed items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer_service@stoverseed.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns passed the 30-day will be refused.

To be eligible for a return, your item must be in the same condition that you received it, unopened with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer_service@stoverseed.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The initial delivery cost plus a 15% restocking fee is charged on all products returned for credit. The customer is responsible for the cost of return freight to Stover Seed Company, 9180 San Fernando Rd, Sun Valley, CA 91352

Refunds may take over a week to show up on your credit card balance, but the initial purchase shows up immediately.

You can always contact us for any return question at customer_service@stoverseed.com.

Damages and issues
We kindly ask that you inspect your order within 24 hours of delivery. If you notice any damage, defects, or receive the wrong item, please reach out immediately so we can review the issue and resolve it promptly.