Refund policy

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Refund policy

Returns, Refunds & Exchanges

We want you to be completely satisfied with your purchase. Please review our policies below for a smooth return or exchange process.

Return Policy & Eligibility

  • 30-Day Window: Returns must be requested within 30 days of receiving your item. Requests outside this window will be refused.

  • Condition Requirements: Items must be unopened, in their original packaging, with original tags attached, and in the exact condition you received them.

  • Proof of Purchase: A receipt or proof of purchase is required.

How to Start a Return

  1. Email us at customer_service@stoverseed.com to request a return.

  2. Do not ship items back without prior approval; unauthorized returns will not be accepted.

  3. If approved, we will provide a return shipping label and instructions.

Fees & Shipping

  • Return Shipping: You are responsible for the cost of return freight to:

    Stover Seed Company

    9180 San Fernando Rd

    Sun Valley, CA 91352

  • Deductions: Refunds for returned items are subject to a 15% restocking fee, plus the cost of initial delivery.

Refund Process & Timeline

  • Once we receive and inspect your return, we will notify you of its approval status.

  • Approved refunds are processed to your original payment method within 10 business days.

  • Note: It may take additional time for your bank or credit card company to post the credit. If more than 15 business days have passed since approval, please contact us.

Exchanges

The fastest way to get a replacement item is to return your current item and place a separate new order once the return is accepted.

Damages & Issues

Please inspect your order within 24 hours of delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at customer_service@stoverseed.com so we can resolve it promptly.